customerservicecoop@centralbank.go.ke
Contact us
Contact us in the manner and at a time most convenient to you. We offer a wide range of contact options.
Feedback
Let us know how we're doing. Your feedback assists us in improving the service.
Web chat
Web chat is open 8 am - 4 pm Monday to Friday. The service is closed on Public Holidays.
Web chat allows you to chat online to an agent for:
- help with ask for quick solutions.
- help with the portal access information & reset
- advice and information to help you.
If the service is closed, you can still ask a question or provide feedback via the online inquiry form.
Your privacy
Any information collected through our online inquiry form, feedback, phone or web chat services is managed in accordance with the privacy statement. The information provided by our service is not legal advice.